privacy policy

GOLD VINTAGE (VOF) recognises the importance of your personal information. This Privacy Policy sets out how GOLD VINTAGE uses and protects information that it collects from its customers, visitors and users (collectively, the “Users”) through, or in association with, its website www.goldvintagelondon.com (the “Site”), its products and services that may be offered, its related social media sites, or otherwise through Users’ interactions with GOLD VINTAGE (the Site, products, services, and social media pages, collectively, the “Services”), why it collects that information, how it uses that information, and to whom and in what capacity it shares that information. By accessing the Services, using features of the Services, and/or submitting information to GOLD VINTAGE, you are bound by all terms and conditions in the Terms and Conditions at www.goldvintagelondon.com/terms-and-conditions and this Privacy Policy.

Information we collect

  • Information you provide: When you complete a transaction through the Services, we collect relevant “Personal Information” (that is, any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, billing information and other similar information. You may also provide us with certain Personal Information of other people (e.g., if you are sending a gift to someone else).

  • Analytics: When you access our Services, we may collect information using cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyse use and interest in the Services.

Use of information

We use information that we collect for the purposes of fulfilling our contractual obligations to you, in furtherance of our legitimate interests in operating the Services and our business and/or where you have consented to such usage.

More specifically, GOLD VINTAGE uses Personal Information:

  • To provide, update, maintain and protect the Services and our business. This includes use of Personal Information to support delivery of the Services, prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at your request. GOLD VINTAGE may use your email address or phone number to send you notices (including any notices required by law, in lieu of communication by postal mail). If you correspond with GOLD VINTAGE by email, we may retain the content of your email messages, your email address and our responses.

  • As required by applicable law, legal process or regulation. GOLD VINTAGE may in certain instances be compelled by law to process your Personal Information in order to comply with a binding order. We will only do so to the extent reasonably required by that order.

  • To communicate with you by responding to your transactions, requests, comments and questions. If you contact GOLD VINTAGE, we may use your Personal Information to respond.

  • To process transactions, including, billing, account management and other administrative matters. We will use your information to process transactions. We may need to contact you for invoicing or similar reasons.

  • For marketing purposes. GOLD VINTAGE may use the information we collect, including Personal Information, to market our products and services to new and existing customers, and to understand our audience. GOLD VINTAGE may also use your Personal Information to send you marketing messages. If you are in the EEA we will only do so if you have opted in to receive such communications. If you don’t want to receive these messages, you can opt out by following the instructions in the message or by contacting us as provided at the end of this Privacy Policy.

Information Sharing and Disclosure

GOLD VINTAGE may only share and/or disclose your Personal Information to or with third parties in order to provide the services or products requested by you including with its shipping company, credit card processing company, payment service provider(s), email service provider(s) and other third parties necessary in order to fulfill an order placed through the Services. These third parties are contractually or otherwise legally prohibited from using your Personal Information for promotional purposes or from selling your Personal Information.

Retention of Data

GOLD VINTAGE will retain your Personal Information for as long as is reasonable or appropriate for the purposes set out in this Privacy Policy. We will also retain and use your Personal Information to the extent necessary or reasonable to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights under the GDP Regulation

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. GOLD VINTAGE aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

If you wish to be informed about what Personal Information we hold about you, and/or if you want it to be removed from our systems, please contact us using the contact information set out below.

In certain circumstances, you have the following data protection rights:

  • Request access to your Personal Information. This enables you to receive a copy of the Personal Information we hold about you where we are the data controller and to check that we are lawfully processing it.

  • Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

  • Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law.

  • Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: (a) if you want us to establish the information's accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.

  • Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

For users in the European Economic Area, the United Kingdom, or Switzerland (collectively the “EEA”), any changes or modifications will be effective upon your express consent as you will be notified of any changes by virtue of a pop-up, banner, or other notification mechanism when you seek to access the Online Services after we issue a change or modification. Upon consent, the revisions on the Online Services shall apply to all use of the Online Services and all acts or omissions occurring after the effective date of the revised Privacy Policy.

Children’s Privacy

Our Services are not intended for children under 16. No one under age 16 in the EEA may provide any information to or on the Online Services. We do not knowingly collect personal information from children under 16. If you are parent or guardian and learn we have collected or received personal information from a child under 16 without verification of parental consent, please contact us and we will delete that information.

Communications Opt-Out

You may opt out of receiving marketing or other communications from us at any time by sending us an email to info@goldvintagelondon.com. Please include “Opt Out” in the email’s subject line and include your name and the email address you used to sign up for communications in the body of the email.

Changes to Privacy Policy

GOLD VINTAGE may amend or update from time to time this Privacy Policy in its sole discretion and without prior notice. Any such amendments or updates will be effective upon our posting of the revised Privacy Policy. Your continued use of the Services following our posting of any revised Privacy Policy will constitute your acknowledgement and acceptance of the amended Privacy Policy.

Effective Date

This policy was last modified 10/20/2020.